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1. INTRODUCTION
This document and those that may be mentioned in it, establish the conditions governing the use of the discusland.net website (hereinafter, the seller), and the purchase of products therein (hereinafter, the conditions").
Please read these Conditions, our Cookies and Privacy Policy carefully before using this website. Please note that by using this website, or placing an order through it, you consent to be bound by these Conditions, so if you do not agree with them, you should not use the services we provide on this website.
You can download these conditions here.
As owners of this website, we reserve the right to modify these Conditions at any time, as well as the entire commercial offer presented on the website (modifications on products, prices, promotions and other commercial and service conditions).
Consequently, you must take into account that those Conditions that are in force at the time of placing orders or, in default of these, the use of the website, will be considered applicable. That is why we recommend you consult these Conditions before making any purchase of products.
The information or personal data you provide us will be treated in accordance with the provisions of our Privacy Policy By using this website, registering as a user or placing an order, you consent to the processing of such information and data and declare that all information or data that you provide us are true and correspond to reality.
2. OWNER OF THE WEBSITE
The owner of this website is Discusland SL, domiciled in Barrio Ugarte - Polígono Industrial El Juncal - Nave nº 5, Valle de Trápaga (Bizkaia) with CIF B95304911.
Any communication with the seller may be addressed to the registered office, to the seller's phone number 94 492 45 82, to the email address info@discusland.net or using the contact form on the website.
3. USE OF THIS WEBSITE
By using this website and placing orders through it, you agree to:
Make use of this website only to make legally valid queries or requests.
Provide the seller with their email address, postal address and / or other contact information truthfully and accurately. Likewise, you consent that the seller may use said information to contact you if necessary. In case you do not provide us with this information, we will not be able to process your order or provide the information that you request.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to contract and be bound.
4. PLACING ORDERS. PURCHASE SYSTEM
4.1. Language
This website is aimed at users residing in Spain and adapted to Spanish legislation. That is why, both the main language of the website, these Conditions, as well as the purchase process will be in Spanish.
However, if in the future the seller directs its offer to users residing in other countries, you can use any of the languages that are currently available on the website.
4.2. User register
The purchase of products requires that you register on the website by creating a user or "customer" account. In this process, the seller will request, after prior information and acceptance by you of the Personal Data Protection Policy, those necessary (marked with an asterisk *) to manage the entire process of purchasing and delivering products. The contribution of these data by you is voluntary, although it is essential if you want to make any purchase.
The registration procedure also requires that you choose a username and password that you must use to access your account. You are responsible for the custody of this data, preventing its use by unauthorized third parties, as well as the consequences of any kind derived from the non-observance of this obligation.
4.3. Ordering
Through the different sections of the website, the user will be guided at all times during the online purchase process, selecting those items of interest, after checking their characteristics, availability, prices and corresponding shipping costs, and which will be kept provisionally in a “basket, shopping cart” or similar space and from which they may be removed or replaced by others at any time, before making payment or making any purchase commitment.
Once the articles of your interest have been selected, you can review and accept, where appropriate:
the details of your order,
provide the shipping and / or billing address of the same,
the total cost expressed in euros (€),
the breakdown of shipping charges and applicable taxes,
select the shipping method and the payment method, being able to correct any data provided in the event of an error.
Before definitively confirming the order, you must accept these Conditions, which you can consult at any time on the website.
It will be understood that the contract of sale has been perfected at the moment in which the client activates the button "finalize purchase" or any other similar technical order processing system and that will be associated with a message with the expression: <order with obligation to payment> or similar.
The seller maintains a computerized record of all transactions (orders, cancellations, returns, invoicing, etc.) made with the buyers of the website. This registration will be considered as proof of the operations carried out between both parties.
4.4. Confirmation of the purchase made
At the end of the purchase process, the seller will inform you via email of all the characteristics of the order placed, the date of purchase, the total price, the form of transport, and delivery estimate of the purchased product.
4.5. Price and payment
All prices shown on the website are expressed in euros (€) and include Value Added Tax (VAT). Unless otherwise indicated, the prices shown together with the articles do not include shipping costs, which will be shown when adding the article to the shopping cart. Prices may change at any time, although possible changes will not affect orders for which the seller has sent you the order confirmation.
5. MEANS OF PAYMENT
The payment methods accepted on the website are as follows:
Payment by credit or debit card (Visa, MasterCard, Visa Electrón, Maestro and Red 6000 cards): The data transmitted related to payments by credit card travel encrypted through a secure line to the POS (Terminal Punto de Sale) of the Bank with which the seller operates. If you make the payment by credit card, you will be asked for: the card number, the expiration date and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card.
Payment with a Paypal account. To use this system, you must have a Paypal user account prior to payment. Once this system is chosen, you will be redirected to the Paypal website where the payment will be completed and the amounts to be paid will be shown with the inclusion of all taxes or fees applicable to the operation. Paypal will send a proof of the operation carried out to your email account.
Wire transfer. In this case the products / services will be activated the moment we have proof of having received the transfer.
In the event that the choice of any of these means of payment involves an additional charge on the price of the item shown on the website, the seller will inform you by means of the breakdown of the total price, all the increases that are applied by the use of the means of payment before you make any payment commitment. In any case, this charge will never exceed the actual cost borne by the seller for the use of such means.
6. AVAILABILITY OF PRODUCTS
In the event that an order is normally processed and it is subsequently verified by the seller that there are no products in stock or any incident arises regarding its supply, the user will be immediately informed of said circumstance. In these cases, the seller will reimburse the amount that had been paid by the user through the same means used for payment, without undue delay and, in any case, before 14 days have elapsed since the purchase.
7. DELIVERY OF ORDERS
The delivery of the orders will be made at the delivery address designated by the user and within the period indicated on the website according to the selected shipping method and, in any case, within 30 calendar days from the completion of the purchase.
If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or to cancel the order with a full refund of the price paid.
For the purposes of these Conditions, it will be understood that the delivery of the order has occurred when you or a third party authorized by you take material possession of the products, which will be proven by signing the receipt of the order at the delivery address.
Delivery incidents: In the event that the delivery cannot be made due to the absence of the recipient, the transport agency will leave an indicative note and will try to contact the recipient by phone to make a new delivery. If the delivery is again unsuccessful, it will be the client who must contact the transport agency to arrange a new delivery.
In the event that 30 days after your order is available for delivery and it has not been delivered for a reason not attributable to the seller, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the least expensive delivery method. that we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract to be terminated. In your case, the seller may pass on the transport costs derived from the termination of the contract.
8. BILLING
The delivery of the articles will be understood as located in the territory of application of the Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that which is legally in force at any given time depending on the specific article in question.
For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and / or duties in accordance with current regulations.
You expressly authorize us to issue the invoice electronically. However, you can indicate at any time your willingness to receive a paper invoice, in which case, we will issue and send the invoice in this format.
9. RETURN POLICY
9.1. Right of withdrawal
If you are hiring as a consumer, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification except in the cases established in the regulations of users and consumers (by way of illustration and exhaustive, withdrawal is not allowed for reasons health or hygiene in sealed products, or those clearly personalized products, etc.). The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the goods or in case the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
In order to exercise the right of withdrawal, you must, within the established period, notify the seller of your decision to withdraw from the purchase through the form for this purpose that is attached with the order shipment. The user also has the option to electronically fill out and send the model withdrawal form or any other unequivocal statement (postal or electronic mail) through the website and through the contact forms. The seller will notify you without delay on a durable medium (for example, by email) of the receipt of such withdrawal.
The returned order must be delivered to the address indicated by the seller, together, where appropriate, with the invoice issued and you must bear the direct cost of returning the product. The products must be in perfect condition, have not been opened or used and keep their original seal or packaging and the manuals, accessories or promotional gifts included in your case.
Consequences of withdrawal: In the event of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than less expensive ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.
We will proceed to make such refund using the same payment method used by you for the initial transaction. Notwithstanding the foregoing, we may withhold the refund until we have received the goods, or until you have presented proof of their return, depending on which condition is met first.
The products must be in perfect condition, have not been opened or used and keep their original seal or packaging and the manuals, accessories or promotional gifts included in your case.
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
9.2. Guarantees and Returns
For the purposes of these Conditions, return shall be understood to be that generated by a defect, tare or the receipt of an erroneous product.
For these purposes, it will be understood that the products comply with these Conditions when they comply with the description and qualities that appear on the website, are suitable for the uses indicated for them and present a quality comparable to that of other products of the same or similar characteristics.
Return. In the event that at the time of delivery of the order, it has any defect, defect or a product has been received that does not correspond to the order placed, you must immediately notify the seller of this circumstance through our form of contact providing the data of the product as well as the damage it suffers, or by calling the Customer Service number or the email address info@discusland.net , where we will inform you of the way to carry out return.
Once returned, the items will be verified by the seller and we will notify you if your refund or, if applicable, the replacement of the product.
The seller will refund the corresponding amount (including the shipping costs of the initial delivery) without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the return was reported. The return will be made by the same means of payment with which it was paid.
However, the seller may retain the return until they receive the returned products or until the user presents proof of how they have returned the order.
10. DISCLAIMER AND LIMITATION OF LIABILITY
Within a continuous improvement process, the seller will keep updated all the information and services offered on the website, trying to avoid as far as possible the existence of errors or failures in it, provided that these are due to the means , services or tools over which the seller has direct control power.
The seller does not guarantee the availability and continuity of the operation of the website. When this is reasonably possible, the seller will previously warn of interruptions in the operation of the website.
Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on this website will be strictly limited to the purchase price of such product.
The seller will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other harmful or damaging program that may affect your computer equipment, data or materials as a result of the use of this website or the download of contents of the same or to which it redirects.
11. COMMUNICATIONS
Your acceptance of these Conditions implies your consent for communications of any kind to be made electronically (email and notices or forms on the website), through the Customer Service and through the forms of website contact.
12. CUSTOMER SERVICE
For any questions, suggestions, queries or complaints about the website or orders placed, the user can contact the seller, by any of the following means:
Phone: 944924582
Email: info@discusland.net
Postal mail at the following address: P.I. El Juncal nº5 - 48510 - Trapagaran - Vizcaya - Spain
The seller will provide you with an identification key and a written proof (email) of the presentation of the claim. The seller will respond to your request as soon as possible and, in any case, within one month. In the event that your request is not satisfactorily resolved, the user may go to the ordinary jurisdiction or process their claim through the Municipal Consumer Information Office of their municipality of residence or the Consumer Arbitration Board of their Autonomous Community.
13. SECURITY AND CONFIDENTIALITY
The seller guarantees the security and confidentiality in all the communications that we maintain with you. All online payment operations are carried out through a secure server, based on the SSL standard, which protects the data against violation attempts by third parties. The purchase process data is stored in a database designed for this purpose.
The seller also guarantees the protection and confidentiality of personal, payment and any other data provided by the user in accordance with the provisions of the personal data protection regulations.
All the data that you provide us will be included in an automated file created and maintained under the responsibility of the seller for the purpose established in each data collection form. In this form it will be allowed to accept or not purposes and uses other than those necessary for compliance with these Conditions. In the privacy policy you will find all the information about the treatment of your personal data.
In the event that the data provided is associated with a purchase, Spanish legislation requires that it be kept for at least five years, so it cannot be erased or rectified, although it can be blocked (canceled), despite the fact that the user does so. I requested.
14. APPLICABLE LAW AND JURISDICTION
These General Conditions of Purchase are subject to Spanish law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
Last modified date: MM / DD / 2019
You can download these conditions here ** GENERATE PDF, UPLOAD AND LINK **
Information related to the online dispute resolution of Art. 14, para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission offers consumers the opportunity to resolve disputes online pursuant to Art. 14, para. 1 of the ODR on one of its platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a website where consumers can try to reach agreements without going to trial related to disputes arising in purchases and contracts for online services.